Separate queues for orders, shipments and returns; IVR routing by order number. The customer record opens for the agent through CRM integration.
Solution
Stella PBX for E-commerce & Logistics
Order status, shipment tracking, returns line
Other solutions
Your industry not listed?
Stella PBX is configured with industry-specific IVR and queue structures. Tell us what you need and we will design the flow together.
Contact us