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FAQ
Frequently asked questions
We collected the questions we hear most. If you cannot find your answer, write to us.
Both are possible. Install Stella in your own data centre (on-premise) or use the hosted cloud version. The licence and admin panel are identical in both deployments, and a database migration tool is provided for switching.
Each customer is created as a separate tenant with its own extensions, queues, recordings and limits. A super admin sees every tenant, trunk and licence from one panel and can log in on behalf of a tenant.
Yes. Panel logo, colour theme, domain and e-mail templates are customised to your brand, so your customers use the system entirely under your own brand.
Yes. SIP trunk definitions are operator-independent; you can define your existing lines, number blocks and emergency-number behaviour (112/155).
The interface runs in Turkish, English, German and Arabic (Arabic right-to-left). IVR prompts and AI assistant scenarios are defined per language, so you can serve international customers in their own language.
Any SIP-compatible IP phone, gateway or softphone works. Provisioning configures the devices automatically straight out of the box.
Licensing is per user, tenant and module. You start with what you need and scale up; just request a quote for the deployment and licence scope.
Live training is provided after go-live. Enterprise customers get priority response and a defined SLA.